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How We Handle Your Personal Data

At rbtb33, the way we collect and use your personal data is something we take seriously — every account holder deserves to know exactly what information we hold…

Data You ControlSecure StorageClear Retention LimitsYour Right to AccessContact Us Anytime

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Explore What This Policy Covers

rbtb33 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy covers personal data collected when you open an account, complete identity verification, or use payment methods such as Touch 'n Go, GrabPay, Boost dan FPX on rbtb33.com. We collect only what is necessary: your name, contact details, payment reference identifiers, and device information used

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to keep your session secure. We do not sell your personal data to third parties, and we do not use it for purposes beyond operating your account and meeting obligations under local law. Access to this site and its features depends on whether local law permits
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it in your region. Data processing is carried out in accordance with applicable Malaysian law, and we update this policy whenever our practices change — so checking back periodically keeps you informed.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

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Reach Us About Your Privacy

If you have questions about how your data is stored, want to request a copy of what we hold, or wish to ask us to delete…

CARA KAMI MELINDUNGI DATA

Open Your Account with Confidence

We apply several layers of protection across your account, from the moment you register through every deposit and withdrawal cycle.

Encrypted Data Storage

All personal data — including payment references from Touch 'n Go, GrabPay, Boost dan FPX — is stored using encryption at rest. This means raw data is never readable even if a storage layer is accessed without authorisation.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the banner that appears on your first visit, or via browser settings at any time.

Account Security Practices

Your account is protected by password hashing and optional two-step verification. We never store your raw password, and our system flags unusual login attempts so you are notified before any access is completed.

Data Retention Windows

We retain account data for as long as your account remains active, plus any period required by Malaysian financial regulation. Once that window closes, data is deleted or anonymised on a rolling basis — no indefinite storage.

Right to Access and Correct

You can request a full copy of the personal data we hold about you at any time. If any detail is incorrect — name, contact number, address — submit a correction request and we will update it within five working days.

Deletion Requests

Submit a deletion request via live chat, email, or your in-account form and we will remove your personal data within 30 days, subject to any retention obligations under local law that apply to your transaction history.

Browse Common Privacy Questions

These are the questions we receive most often about our privacy practices. If your question is not here, contact our support team directly and we will respond within two working days.

We collect your name, email address, phone number, date of birth, and the payment reference identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX transactions. We also log device type and IP address for security purposes.

We do not sell your data. We share it only with payment processors needed to complete your transactions and with regulatory bodies where Malaysian law requires disclosure. All third-party processors are contractually bound to our data standards.

After account closure, we retain transaction and identity records for the period required by applicable Malaysian financial regulation. Once that obligation ends, your data is either deleted or anonymised and can no longer be linked back to you.

Log in and navigate to Settings, then Privacy, or contact our team via live chat or email. We will verify your identity first, then provide a structured copy of your personal data within five working days of confirming the request.

Yes. If your name, contact details, or any other information is incorrect, submit a correction request through our in-account form or live chat. We will update your record within five working days and confirm the change by email.

We use session cookies to maintain your login and analytics cookies to see which pages get the most use. You can accept, reject, or customise these from the cookie banner on your first visit, or adjust them later through your browser settings.

Reach our data-handling team via the dedicated email address in the Contact Us section, or use the in-account Privacy form. If you remain unsatisfied after our response, you may escalate to the relevant Malaysian authority that oversees personal data protection.

How We Handle Your Personal Data

Reach Us About Your Privacy

Open Your Account with Confidence

Encrypted Data Storage

Cookie Transparency

Account Security Practices

Data Retention Windows

Right to Access and Correct

Deletion Requests

Browse Common Privacy Questions

01 What personal data does rbtb33 collect when I open an account?

02 Does rbtb33 share my data with third parties?

03 How long does rbtb33 keep my personal data after I close my account?

04 How can I request a copy of the data rbtb33 holds about me?

05 Can I ask rbtb33 to correct inaccurate data on my account?

06 What cookies does rbtb33 use and how can I control them?

07 Who should I contact if I believe my privacy rights have not been respected?

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